Are MedLetter documents legitimate?

Yes. Every letter is reviewed and signed by a physician registered with the College of Physicians and Surgeons of Alberta (CPSA). Our documents include the physician's CPSA registration number, official letterhead, and signature.

How quickly will I receive my letter?

Most letters are delivered within 2-4 hours during business hours. Some complex requests may take up to 24 hours.

Is this service available outside Alberta?

No. This service is exclusively for Alberta residents. Our physicians are licensed with the CPSA and can only provide medical documents to patients within their jurisdiction.

What is an Emotional Support Animal (ESA) letter?

An ESA letter is an official document from a licensed physician stating that you have a mental health condition that benefits from the companionship of an emotional support animal. This letter can be used for housing accommodation requests.

How much does a sick note cost?

A sick note from MedLetter costs $49 CAD. This is a one-time flat fee with no hidden costs.

Banff Seasonal Worker's Guide to Getting a Sick Note (2026)

The complete guide for Banff seasonal workers who need a sick note - whether you work at a hotel, ski resort, restaurant, or Parks Canada.

## The Banff Seasonal Worker's Guide to Getting a Sick Note Working a season in Banff is an incredible experience - until you get sick. Whether it's a cold that's been going around the staff house, a stomach bug from the restaurant kitchen, or a ski injury, you need to know how to get a sick note quickly so you can get back to work without losing more shifts than necessary. This guide covers everything Banff seasonal workers need to know about getting medical documentation in 2026. ### Understanding Your Employer's Sick Note Policy Most Banff employers in the hospitality and tourism sector have strict absence policies, especially during peak season (December-March for ski season, June-September for summer). Here's what you need to know: **Alberta Employment Standards:** Under Section 53.97 of the Alberta Employment Standards Code, employers may request a medical note for absences exceeding three consecutive days. However, many Banff employers request notes for any absence, particularly during peak season. **Your rights:** Your employer cannot fire you for being legitimately sick, but they can require documentation. Providing a valid sick note protects your job. ### The Healthcare Problem in Banff Banff has one hospital: **Banff Mineral Springs Hospital**. That's it. For a town that swells to 30,000+ people during peak seasons, one small hospital is not enough. Here's the reality: - **Walk-in wait times:** 2-3 hours average - **Peak season waits:** Can exceed 4 hours during ski season - **Limited hours:** Walk-in availability varies - **Cost:** Free with AHCIP, but many seasonal workers don't have coverage yet The nearest alternatives are Canmore General Hospital (20 min drive) and Calgary (90 min drive). ### Your Best Option: MedLetter Online Sick Notes MedLetter was built for situations exactly like yours. Here's how it works: 1. **Visit MedLetter.ca** from your phone (even from your staff accommodation bed) 2. **Complete the intake form** - takes about 5 minutes 3. **A CPSA-registered physician reviews your request** 4. **Your signed sick note arrives in your email** - same day, typically 1-4 hours **Cost:** $49 flat fee. No health card needed. No insurance billing. ### Specific Guidance by Employer Type #### Hotel Workers (Fairmont, Rimrock, Mount Royal, etc.) Large Banff hotels have HR departments that process sick notes regularly. MedLetter notes include everything they need: physician name, CPSA number, dates, and signature. Simply forward the PDF to your manager or HR department. #### Ski Resort Workers (Sunshine Village, Lake Louise) Ski resorts operate on tight staffing during peak season. Getting your sick note quickly shows professionalism and protects your position. MedLetter's same-day delivery means you can submit your note before your next scheduled shift. #### Restaurant & Retail Workers (Banff Avenue) Smaller businesses on Banff Avenue may be less formal about sick notes, but having one protects you. If your manager questions your absence, you have official documentation from a licensed physician. #### Parks Canada Employees Parks Canada is a federal employer with its own sick leave policies. MedLetter notes are issued by a CPSA-registered physician and meet federal government documentation requirements. Whether you work at the park gates, visitor centre, or trail maintenance, our notes are accepted. ### For International Workers (IEC, LMIA, Work Permits) If you're working in Banff on a work permit, you may not have Alberta Health Care coverage yet. Here's what you need to know: - **You do NOT need an Alberta health card** to use MedLetter - **The $49 fee is the same** regardless of your insurance status - **Your employer cannot treat you differently** because you're on a work permit - **Alberta employment standards apply to all workers** in the province, regardless of citizenship ### What If I Need More Than a Sick Note? MedLetter also provides: - **Return to Work Letters** ($79) - me