Are MedLetter documents legitimate?

Yes. Every letter is reviewed and signed by a physician registered with the College of Physicians and Surgeons of Alberta (CPSA). Our documents include the physician's CPSA registration number, official letterhead, and signature.

How quickly will I receive my letter?

Most letters are delivered within 2-4 hours during business hours. Some complex requests may take up to 24 hours.

What provinces does MedLetter serve?

MedLetter serves patients in Alberta, British Columbia, and Ontario. Our physicians are licensed with the CPSA, CPSBC, and CPSO respectively, providing medical documents to patients within their jurisdictions.

What is an Emotional Support Animal (ESA) letter?

An ESA letter is an official document from a licensed physician stating that you have a mental health condition that benefits from the companionship of an emotional support animal. This letter can be used for housing accommodation requests.

How much does a sick note cost?

A sick note from MedLetter costs $49 CAD. This is a one-time flat fee with no hidden costs.

Ontario Employer's Guide to Sick Notes: What You Can and Can't Require

As an Ontario employer, managing employee absences requires balancing business needs with employee rights. Here's what you can and can't require.

## Employer Rights and Obligations ## What You CAN Require - Proof of illness for absences exceeding 3 days - Clear absence reporting policy - Return-to-work clearance for extended absences - Accommodation documentation ## What You CANNOT Require - Disclosure of specific diagnoses - Sick notes for every single-day absence (Ontario government discourages this) - Refusal of notes from online medical services - Penalizing employees for using statutory sick leave - Requiring a specific doctor ## Privacy (PHIPA) - Only collect necessary health information - Sick notes should confirm inability to work without diagnosis - Store medical information securely - Cannot share with other staff ## Best Practices Clear written policies, consistent application, acceptance of notes from any licensed physician, focus on functional limitations rather than diagnoses.